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Article 1 — Preamble
This Privacy Policy is intended to inform users of the website www.moroccan-market.fr (hereinafter referred to as “the Website”) about how their personal data is collected, processed, and protected. It applies to all personal data collected through the Website or in connection with any commercial relationship maintained with the company Moroccan-market.
Moroccan-market ensures that the collection and processing of personal data are carried out in full compliance with Regulation (EU) 2016/679 (the General Data Protection Regulation, “GDPR”) and the French Data Protection Act No. 78-17 of 6 January 1978, as amended.
Article 2 — Data Collected
The personal data that may be collected on the Website includes, but is not limited to:
- First and last name
- Billing and shipping address
- Email address
- Telephone number
- Order-related information (products, amounts, payment methods, purchase history)
- Login information (IP address, identifiers, connection logs)
- Communication preferences and correspondence history with customer service
This data is collected when creating a customer account, placing an order, subscribing to the newsletter, contacting customer service, or browsing the Website (via cookies, statistics, etc.).
Article 3 — Purpose of Data Processing
The personal data collected by Moroccan-market is processed for the following purposes:
- Processing and managing orders, payments, and deliveries
- Creating and managing customer accounts
- Sending commercial and promotional communications (subject to prior consent)
- Improving services and enhancing the user experience
- Managing customer service requests and complaints
- Complying with legal and accounting obligations
- Fraud prevention and ensuring Website security
Article 4 — Data Controller
The personal data collected is managed by Moroccan-market, registered with the Trade and Companies Register under number 982 763 112.
You may contact the Data Controller at:
- By mail: 46 rue du Général de Gaulle, 36320 Villedieu, France
- By telephone: +33 (0)2 54 26 04 94
- By email: mohamed@moroccan-market.com
Article 5 — Rights of Data Subjects
In accordance with the GDPR and the French Data Protection Act, all individuals whose personal data is processed have the following rights:
- Right of access (Article 15 GDPR)
- Right to rectification (Article 16 GDPR)
- Right to erasure (“right to be forgotten”) (Article 17 GDPR)
- Right to restriction of processing (Article 18 GDPR)
- Right to object (Article 21 GDPR)
- Right not to be subject to a decision based solely on automated processing
- Right to lodge a complaint with the competent supervisory authority (Article 77 GDPR) — the CNIL (Commission Nationale de l’Informatique et des Libertés)
To exercise these rights:
- From their personal account under “Manage My Personal Data”, users can:
- Export their data in PDF or CSV format
- Request rectification or deletion of their data
- Requests may also be made by post to: Moroccan-market, 46 rue du Général de Gaulle, 36320 Villedieu, or by email to info@moroccan-market.com.
To ensure security and confidentiality, Moroccan-market may require proof of identity (such as name, email address, and account reference) before processing any request.
Article 6 — Data Recipients and Retention Period
The data is intended for Moroccan-market and, where applicable, its subcontractors (such as carriers, payment providers, hosting providers, etc.) who act solely for the purposes mentioned above. These third parties are bound by strict contractual obligations of confidentiality and data security.
Data retention periods (subject to legal obligations) are as follows:
- Customer data: 3 years from the last commercial contact
- Billing data: 10 years (accounting obligations)
- Cookies: up to 13 months (in accordance with applicable regulations)
Article 7 — Data Security
Moroccan-market implements appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of personal data. The Website uses HTTPS/SSL encryption to secure communications. Payment information is not stored on our servers.
Article 8 — Cookies
The Website uses cookies necessary for its proper functioning, as well as cookies for audience measurement and user experience optimization. Upon the first visit, users are informed and may accept or refuse cookies.
Users may revoke their consent to cookies at any time from their personal account under “My Account – Withdraw Cookie Consent.” This action deletes non-essential cookies and resets saved preferences.
Article 9 — Amendments to the Policy
The Website’s editorial manager reserves the right to amend this Privacy Policy at any time to ensure its continued compliance with applicable laws. Any amendments shall not affect previous transactions, which remain governed by the version in effect at the time of purchase. Users are encouraged to review this page regularly.